Frequently Asked Questions

Everything you need to know, all in one placeFrom sourcing and formulation to shipping, subscriptions, and sustainability, you'll find straightforward answers here. If something matters to you, it probably matters to us too. Browse by topic or search directly below.
About Nature Generation
Ingredients, Sourcing & Standards
Using Our Supplements
Safety & Regulatory Information
Orders, Shipping & Returns
Subscriptions
Packaging & Sustainability

About Nature Generation

What is Nature Generation?

Why did you start Nature Generation?

Who are your supplements for?

Are your products gender-specific?

Ingredients, Sourcing & Standards

What kinds of ingredients do you use?

Are your products organic?

Where are your ingredients sourced?

How are your supplements manufactured and regulated?

How are your products tested?

What is the difference between identity and potency?

Are your products gluten-free?

Using Our Supplements

How many capsules are in each bottle?

How do I take them?

Can I take more than one Nature Generation supplement at the same time?

Does Sweet Dreams contain melatonin?

How long should I take a supplement before noticing changes?

Safety & Regulatory Information

Are your supplements FDA approved?

Are your supplements safe?

Are your supplements intended to treat medical conditions?

Are your products tested for heavy metals?

What is California Proposition 65?

Orders, Shipping & Returns

Where do you ship?

How long does it take to process my order?

How long does delivery take?

How much does shipping cost?

How do I track my order?

What if something arrives damaged or incorrect?

What is your return policy?

Can I return a tote bag or other non-consumable item?

What if I purchased through Amazon or another retailer?

Subscriptions

How does Subscribe & Save work?

How often will I receive my order?

What are the benefits of subscribing?

How do I pause, skip, or cancel?

When will I be billed?

Can I use promo codes on subscription orders?

Do subscription orders follow the same shipping rules?

Packaging & Sustainability

Why do you use glass bottles instead of plastic?

Is your packaging completely plastic-free?

Are your cartons and labels sustainable?

Why is organic important from an environmental perspective?

Do your products require refrigeration?

Do you have more information about sustainability at Nature Generation?

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